Privacy

Privacy Policy

Capital & Keys uses customer information to manage vehicle purchases, real-estate requests, loan-support requests, paperwork, delivery coordination, account support, and payment review.

1. Information we collect

Capital & Keys may collect customer name, date of birth, contact information, address, account login details, selected vehicle or real-estate item, loan request information, annual income, optional tax withholding amount, delivery details, registration state, insurance details, purchase type, financing source, title or vesting notes, closing preferences, uploaded documents, payment references, and support messages.

2. How information is used

Information is used to create and maintain customer accounts, review requests, prepare paperwork, coordinate vehicle delivery, support title and registration steps, coordinate real-estate document delivery, support real-estate closing steps, review payment proof, manage payment schedules, prevent fraud, and provide customer support.

3. Vehicle delivery and registration use

Vehicle delivery address, access notes, registration choice, registration state, insurance details, and contact details may be used to prepare sale paperwork, coordinate title or registration support, schedule delivery, contact carriers or service partners, and update the customer about the selected shipping method.

4. Real-estate paperwork and closing use

Real-estate purchase type, financing source, document-delivery choice, title or vesting notes, closing preferences, address, identity information, and proof documents may be used for review, purchase paperwork, escrow/title coordination, closing notices, and support communication.

5. Loan-support use

Loan-support information may be used to check offer details, review eligibility, prepare repayment summaries, confirm receiving methods, request documents, and manage repayment or support notices. Credit information is used only where applicable and with the required authorization.

6. Payment and fraud prevention

Payment information, transaction references, uploaded proof, wallet or payment details, timer records, account records, and audit activity may be used to verify payments, prevent duplicate or expired payment submissions, investigate suspicious activity, and protect customers and Capital & Keys from fraud.

7. Digital asset payment records

When a checkout uses a listed digital asset, Capital & Keys may keep wallet address, payment method, network-related notes, quote amount, timer details, proof upload, transaction reference, and review status. These records help verify settled payments and reduce disputes connected to card declines, ACH returns, chargebacks, incorrect payment instructions, or claims that payment was not authorized after paperwork or delivery coordination has started.

8. Service providers

Capital & Keys may work with service providers such as payment processors, notification services, vehicle shipping partners, document-mailing services, title or closing support providers, escrow or attorney-related contacts, financing partners, hosting providers, and customer-support tools when needed to complete or support a request.

9. Retention

Capital & Keys may retain customer records, payment records, application records, delivery details, and document records for business, legal, accounting, fraud-prevention, dispute-resolution, and compliance purposes. Records may be removed or restricted when no longer needed or where required.

10. Customer choices

Customers may contact Capital & Keys to request account updates, contact-detail changes, document support, privacy questions, or access to request status. Some records may need to be retained when connected to payment review, fraud prevention, legal obligations, or active services.

11. Sharing limits

Capital & Keys uses customer information for the customer’s selected request, related service support, payment review, compliance needs, and fraud prevention. Customer paperwork is not used to create unrelated public listings or unrelated customer profiles.

12. Security

Capital & Keys uses administrative, technical, and operational safeguards designed to protect customer information. No online service can guarantee absolute security, so customers should keep account access private and contact support if anything looks suspicious.